Complaints
Every complaint has an owner, a deadline and a status the customer can see too.
Complaints with a deadline, a reminder and a notice to the customer.
Complaints sit on a board by status, with photos and a process per type. The program tracks deadlines and reminds you, and the customer gets a notice on every change and a public link.
- Deadline tracking and reminders
- Customer notice on status change
- Public link for the customer
Every complaint type has its own steps.
Goods complaint, vehicle warranty or kitchen: for each type you set the steps, for example inspection, claim to the manufacturer, part ordered, part arrived, fitting. Staff move step by step, and the board shows where every complaint is and which one is stuck.
- Board by steps and dashboard
- Linked to the invoice, service order or vehicle
- Quick phrases and e-mail templates per type
| Step | |
|---|---|
| Inspection | Done |
| Claim to manufacturer | Done |
| Part ordered | Waiting, 6 days |
| Fitting | - |
The 15-day deadline under watch.
The program tracks the 15-day deadline of the Croatian Consumer Protection Act and reminds you before it runs out. When you wait for the manufacturer, a part or the customer, the complaint goes on hold with a note and a date, and the program counts the days.
- Reminders before the deadline
- On hold with a day count
- Priority and responsible person
| No. | Days left | |
|---|---|---|
| R-118 | 3 | Reminder sent |
| R-121 | 11 | On time |
The customer follows the status alone, without calling.
The customer gets a public status link and an e-mail on every change. Every call, e-mail and note stays on the complaint timeline. At the end you close it with a repair, replacement, refund, rejection or agreement and print a PDF record with space for signatures.
- Public status link
- Communication timeline
- PDF complaint record
What Complaints includes
- Status board
- Complaint types and workflow
- Deadline tracking and reminders
- Customer notification on status change
- Photos with the complaint
- Public link for the customer
From the Business plan.
Registration is free and needs no card. You can change the plan as the business grows, with the same data.
| Starter | Standard | Business | Premium | |
|---|---|---|---|---|
| Complaints with a board | – | – | ✓ | ✓ |
| Complaint types and process | – | – | ✓ | ✓ |
Frequently asked questions
Do complaints need the CRM?
No. Complaints are a separate module, switched on in the general settings.
Who uses complaints?
Shops with warranties (kitchens, furniture, electronics, motorcycles), car workshops, vehicle and equipment sales and phone repair shops.
Related areas
Vehicle sales
Car dealership: from the vehicle entering stock to the customer invoice.
Vehicle service
From the booking and vehicle reception to the order, goods issue and invoice.
PDR
Hail dent repair: assessment per panel and a price from the price list.
Online booking
The customer books an appointment, and you see it in the calendar.
Assembly
Assembly by order, with a planner and a screen in the workshop.
CRM
Sales leads, tasks and orders with the same customers as on the invoices.
Software that more than a thousand Croatian companies already rely on.
Kigo.Cloud is made by Symmetria d.o.o. from Zagreb and BID Grupa d.o.o. from Rijeka, a team building invoicing and fiscalization software since 2013, with support in Croatian and English.
Start working in Kigo.Cloud
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